Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: December 2025

1. General

2. Damages and Issues

3. Exchanges

4. Refunds

1. general

We offer a 30-day refund policy for eligible purchases.
Refunds are only available for our membership program and only in cases where the request is considered reasonable, such as:

Accidental duplicate charges

Technical issues preventing access

Failure to receive the membership benefits as advertised

Refunds are not offered for physical wellness strips unless legally required.

To start a refund request, contact us at wellstrips@yahoo.com

2. damages and issues

For physical products:

Please inspect your order upon arrival.

If an item is defective, damaged, or incorrect, contact us immediately.

We will evaluate the issue and decide whether a replacement or store credit is appropriate.

We do not issue refunds for opened or used consumable products for safety and hygiene reasons.

3. exchanges

We only replace items that are defective, damaged, or sent incorrectly.

Exchanges are not available for:

Opened products

Used consumable items

Preference-based returns (e.g., flavor, effectiveness, etc.)

If approved, replacements are shipped to the same address unless otherwise requested.

4. refunds

Once your refund request is reviewed:

You will receive an email notifying you of approval or rejection.

Approved refunds will be processed back to your original payment method.

It may take 5–10 business days for the refund to appear on your account.

Refunds may be denied if:

The request does not meet our membership refund criteria

The product has been opened or used

More than 30 days have passed since purchase

The claim is found to be fraudulent or abusive